Servant Leadership Institute Podcast

Innovating Customer Service With Chip Bell and Art Barter

February 27, 2020

In this episode, SLI founder Art Barter has a conversation with Dr. Chip R. Bell about what good customer service looks like. Bell is a world-renowned authority on customer loyalty and innovative service. In fact, in 2019 Global Gurus ranked him in the top three keynote speakers in the world on customer service for the fifth straight year in a row. He also is the author of numerous national and international best-selling books including Take Their Breath AwayManaging Knock Your Socks off ServiceMagnetic ServiceThe 9½ Principles of Innovative Service and Customers as Partners.

His books have been translated into over a dozen languages. His newest customer service book is the award-winning, best-selling book Kaleidoscope: Delivering Innovative Service That Sparkles. Dr. Bell has appeared live on CNBC, Bloomberg TV, CNN, Fox Business, ABC, CBS, NPR Marketplace and his work has been featured in FortuneWall Street JournalFinancial TimesForbesBusinessweekEntrepreneur, Inc. Magazine, and Fast Company. We hope you enjoy this episode. For information on Dr. Chip Bell, visit his website:

We also have a free gift for you courtesy of Dr. Chip Bell.  It’s a downloadable sample chapter of his book Kaleidoscope: Delivering Innovative Service That Sparkles. To receive this free gift email us at with the subject “Chip Bell” and we will send it over to you.